Contact Center

Improve your customer relationships with a best-of-breed contact center
  • Quality Monitoring
    Empower your workforce with custom training packs
    • Review conversations to identify problems and best practices
    • Provide your workforce with tailored training and guidance
    • Empower everybody, from business owners to CR agents
    See offer
  • Voice of the Customer
    Exceed your customers’ most challenging needs with the help of real-time insight, and mitigate the risk of churn
    • Analyze direct feedback from real-time contact center interactions
    • Respond with the right approach for each customer
    • Empower your agents with tailored coaching and guidance
    See offer
  • Managed Voice Portal
    Build a next-generation, AI-powered calling experience
    • Provide fast resolution and personalized, efficient self-service
    • Create an automated conversational experience with seamless escalation to an agent
    • Streamline your call routing strategy for an effortless, seamless customer support journey
    See offer
  • Unified Engagement Suite - Genesys
    An optimized omnichannel customer experience with UES Genesys
    • Orchestrate the entire customer journey as one conversation
    • Easily scale and evolve with our future-proof solution
    • Enjoy market-leading CRM technology from Genesys
    See offer
  • Unified Engagement Suite - NICE
    A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and automation.
    • Connect customer requests to the right agent, across any channel
    • Optimize your workforce to keep your team engaged and productive
    • Get useful insights on who your customers are thanks to powerful analytics
    See offer
  • Contact Center Access
    An all-in-one inbound and outbound call management solution
    • Provide local and toll-free numbers in over 160 countries to ensure seamless customer engagement and international accessibility
    • Manage call routing, assign new numbers and monitor performance with real-time tools via an online portal or API
    • Optimize costs with a unified solution that scales with your business needs, backed by the robust Orange global infrastructure
    See offer

Digitalization

Optimize user experience by digitalizing the consumer journey
  • Callbot
    Boost the potential of your calling experience
    • Improve your customers’ calling experience with efficient, human-like conversation
    • Enjoy better performance while taking pressure off your agents 
    • Empower your live agents with contextualized insights
    See offer
  • Live Identity Wallet - Authentication Web
    Simplify access to your online space by removing passwords. Boost user trust and lower churn.
    • Simplify access to your online space and/or e-commerce
    • Increase the trust of your users
    • Lower churn throughout your user journeys
    See offer
  • Intelligent Together
    An Orange Business multi-LLM and multi-cloud AI platform, designed to deploy, integrate, and seamlessly evolve your conversational agents.
    • Improved operational performance
    • Prise de décision plus rapide et plus fiable
    • Accessible and secure innovation.
    See offer

Performance Monitoring

Maximize customer satisfaction with expert advice and follow-up from Orange
  • Workforce Management
    Ensure the availability of the right agents at the right times
    • React to real-time workload fluctuations, and forecast future workforce needs
    • Match staffing with demand for optimal worker efficiency and well-being
    • Improve customer satisfaction with less waiting and better resolutions
    See offer