Calculate your operational experience maturity for peak efficiency and growth
Operational experience (OX) is pivotal to the smooth running of any business. It is the hub of what is delivered from manufacturing and supply chains to resource management and distribution.
The 15-minute assessment tool to set your compass for OX maturity
To help you understand your current OX maturity, Orange Business has created a free-of-charge introductory assessment that will take no more than 15 minutes to complete – generating a personalized report and recommendations at the end, which is emailed to you. This will outline your enterprise’s OX level, actionable insights and gaps.
Our high-level, expertly constructed assessment has been designed to help you understand where you sit on the OX maturity scale in the following six domains:
- Organization: Adapting structures and fostering collaboration ensures a competent, flexible workforce that can continuously learn and innovate, keeping the organization competitive and effective in a rapidly changing environment
- Data: A deep understanding of data collection, consolidation and analytics is crucial for recognizing patterns, identifying trends and making informed decisions that drive improvements and optimize manufacturing operations
- Processes: Effective processes, integrated with technology across operations and supply chains, can drive flexibility, efficiency and productivity while minimizing waste and costs
- Compliance: Compliance maturity reflects the tools, awareness and efforts needed to keep up with evolving regulations and sustainability standards at global, regional and local levels
- Technology: Automation and connectivity can enhance precision, efficiency and product quality by integrating and optimizing IT and OT systems
- Security: OT systems need secure, resilient architectures to manage risks from physical threats and cyber vulnerabilities in hyper-connected environments
Enhancing one of these helps to put you on the road to operational excellence.
It will help you identify strengths, weaknesses and areas for improvement, guiding decision-making and resource allocation. For example, to move to the next level of OX maturity, from “Initial computerization” to “Established connectivity,” it may suggest that you put in place processes to respond to ad hoc regulatory reporting requests and ensure that clear governance is defined and implemented to support transformation towards the factory of the future.
Based on your answers, we grade your OX maturity based on the five maturity stages that we have identified, namely:
- Initial computerization: Processing in place for some tasks alongside some connectivity
- Established connectivity: Technology supports all core business processes. Some IT systems talk to each other, but integration is not complete
- Defined visibility: Sensors capture real-time data related to business processes. The data generated from these sensors and data points is used to make smart decisions
- Managed transparency: Advanced engineering and analytics are used to understand “why” something is happening and to derive insight across the enterprise
- Optimized predictability: Big streams of data are analyzed from connected systems, and patterns can be identified to predict future scenarios. Actions implemented are preventative rather than reactive
Various organizational management personas, from finance to procurement, can complete the assessment. However, some questions are more technical and may require input from the IT team.
OX: When did you last assess your maturity level?
By regularly assessing your operational maturity level, you can make informed decisions that support long-term success, whether through efficiency gains, digital transformation or strategic growth. It also helps to draw up a roadmap to continuously refine processes, improve performance and stay competitive in a rapidly changing industry.
Every manufacturer is at a different stage in their digital journey. It takes time to break down the silos that exist between OT and IT, for example, to achieve smooth integration. OX is vital to this integration.
An assessment will accelerate your OX excellence journey
An OX maturity assessment is now a strategic imperative across diverse sectors with industrial processes for maintaining competitive advantage, ensuring quality and achieving long-term sustainability.
If you haven’t reviewed your OX strategy recently, now is the time. This assessment tool will provide you with a benchmark against industry best practices and a structured framework for your OX roadmap.
Assess your enterprise’s OX maturity now, and get personalized recommendations on how to move forward.
Emmanuel joined the Orange Group in 1991 and has worked in various B2B and wholesale positions in France, USA and Belgium. He joined Orange Business in 2013 and was appointed Vice President Industries 4.0 in 2019. In March 2022, he became Vice President Smart Industries with the responsibility to develop Orange Business business across all Business Units through a customer centric approach on the Industries.