In today's fast-paced digital landscape, the effective management of your solutions is not just important—it's essential for your business's success. At Orange Business, we recognize the challenges you face and are here to empower you with our comprehensive Professional Services Catalogue. Designed to meet the dynamic needs of your IT ecosystem, our services ensure that your solutions perform at their best, driving innovation and growth.
Discover how our Consulting, Implementation, Service Management and Client Contract Execution services can support you throughout the lifecycle of your solutions.
Supporting your digital transformation journey
By relying on our technical expertise and understanding sector-specific challenges, we are committed to helping you navigate your business challenges and drive your digital transformation. Our Consulting Services empower you to assess your current situation, define a robust digital transformation strategy, and promote innovation across Employee, Customer, and Operational Experiences, as well as your Digital Infrastructure.
Ensuring your solutions are deployed successfully
With our Implementation Services, we facilitate the successful deployment and integration of your internal and external solutions within your existing or future environment. With Project Management, we ensure that your projects are executed on time and within budget, while minimizing risks and maximizing end-user satisfaction. Our team of 2,000 PMI and Synergy certified project managers, both in France and internationally, is dedicated to delivering excellence.
Delivering comprehensive service management for your solutions
Our Service Manage offer, relying on a service desk, is designed to ensure the availability and performance of your solutions in a secure and sustainable manner, regardless of whether they are managed by Orange or integrated by other suppliers. With a dedicated point of contact, we streamline communication and ensure the seamless operation of your solutions. Our Service Optimize offer, for instance, allows you to delegate the performance management of your networks, mobiles, voice, and security to our experts.
Ensuring Effective Governance of Your Contracts
Our Multisourcing Service Integration solution, including Governance and Outcome Management, is essential for maintaining accountability throughout the lifecycle of your contracts. We implement governance processes that encompass steering committees, regular performance reporting, and proactive change management. This approach enables you to monitor project progress, identify improvement opportunities, and achieve your business objectives effectively and sustainably.
Elevating your employee experience through optimized cloud collaboration solutions
By controlling and developing the use of your Cloud collaboration solution, such as Microsoft Teams or Webex, you can improve your experience and that of your employees. Our Customer Success Management (CSxM) service is designed to maximize the value of these products for you. We support your employees in the adoption and use of these solutions effectively, enabling you to proactively monitor developments, anticipate the impact on end-users and future business challenges.
Ensuring the continuity of your operations
Modern information systems often comprise multiple interconnected services from various IT suppliers, which can lead to visibility challenges and unforeseen incidents. Through our Observability solution, powered by Artificial Intelligence for Operations (AIOps), our commitment extends beyond incident resolution. We provide comprehensive oversight of your networks and applications—whether provided by Orange or other suppliers. Leveraging our extensive experience and in-depth knowledge of your challenges, we deliver proactive and predictive incident management and tailored solutions to ensure the continuity of your operations.
Empowering your digital responsibility
Our services facilitate the dematerialization of processes, significantly reducing paper usage and travel, thereby contributing to environmental sustainability. Our Cloud experts assist you in managing IT resources more efficiently, helping to lower your company's carbon footprint. Additionally, our Digital Consulting experts will work with you to define a tailored digital strategy that ensures a smooth transition to optimized operations.
Addressing your data management challenges
Data management is critical to your business's success. Together, we will develop a data strategy that generates value for your business while optimizing the management of your data assets. Our Consulting Services, featuring both business and technical experts, support you in overcoming digital challenges by leveraging innovation, vertical knowledge, and practical methodologies. In the run phase, our Asset & Data Management offer provides precise diagnostics to ensure data quality, compliance, and consistency, empowering you to transform your business effectively.
Harnessing ethical AI for your business success
We are dedicated to informing our customers about Artificial Intelligence and raising awareness of its potential. Collaborating with our experts, we identify the most relevant use cases for your organization while addressing ethical considerations.
By choosing Orange Business Professional Services, you are opting for optimized, secure, and sustainable management of your solutions. Our experts are committed to supporting you at every stage, ensuring the success of your projects and the satisfaction of your end users.