Manage your multi-sourced IT infrastructure
CIC 2.0 is built by our expert consultants, working by your side to design your solution. It embeds your entire ICT infrastructure, managed by yourself, Orange or a third party, across any IT technology, regardless of the service management levels. It is a governance model adapted to your business.
People
At your side, from the design phase of your solution to daily operations
- Service management experts
- Service desk with specialist resolution groups
- Change desk and change manager for all infrastructures
- Customer service managers for daily operational contact, reporting and insightful analysis
Process
Customizable ITSM processes
- Configuration, incident, crisis, problem and change management
- Value-added service level, performance, capacity, availability and advanced operational reporting
Tools
For a 360° view of your infrastructure
- Online ITSM portal
- Fast third-party integration with a multi-vendor view and real-time information
- Secure, dedicated virtual management infrastructure
Your main benefits
Reduced costs
- Save up to 20% on service management costs
- Maximize the utilization of your infrastructure investment
- Challenge your providers on the service level agreement for time savings
- Control capital expenditures and staffing costs
Improved service levels
- Clearly know the level of service and quality guarantee
- Gain full visibility of business-specific metrics
Reduced time to market
- Delegate network management to an expert
- Eliminate multi-vendor interfaces
- Better integrate your business and suppliers’ processes
24x7 business continuity
- Plan for your critical peaks of activity
- Reduce incident resolution time
- Simplify access to incident status and follow-up through notifications
What makes the difference with Orange?
Of every aspect of the offer: platform, processes and tools (integration with your tools or a third party’s)
"Per device" profiles: you use and pay only for the specific features you need for each piece of your equipment
A single partner:
- Acting as a service provider as well as a service integrator, from the design phase to the run phase of your solution
- Embedding a wide range of IT service management solutions
Best practices for the ITSM (IT service management) solution and certified experts
ServiceNow, the market-leading solution for ticket management
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