CX of the Future Firestarter

Kickstarting your journey towards seamless and unified customer experiences

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CX Firestarter

Transforming your vision into seamless and unified Customer Experience

The CX of the Future: Firestarter is a structured program designed to evaluate and enhance your organization's CX maturity

Combining market trends, expert assessments, and actionable recommendations, this program sets the foundation for customer-centric transformation. It bridges business goals and technology to deliver a comprehensive vision for future CX initiatives.

Offer Detail

A 3 steps approach to transform your CX Journey

Inspire

Explore market trends, challenges, and innovations in a workshop. Gain expert insights and use the Capability Matrix to align your business goals with the latest technologies.

Included
  • 2.5-hour workshop.
  • Understand market trends and innovations shaping CX.
  • Align your vision with cutting-edge business and technology insights.

Assess

Evaluate your CX maturity through questionnaires and interviews. Assess your current state and determine the steps needed to advance to the next maturity level with a detailed report and actionable insights.

Included
  • CX maturity report.
  • Clear actions to elevate to the next level.
  • Obtain a clear understanding of your organization’s CX maturity.

Guide

Turn findings into a clear roadmap. Participate in workshops and presentations to define next steps, future collaborations, and strategic recommendations for CX success.

Included
  • Comprehensive final report.
  • Gain strategic recommendations to elevate your CX strategy.
  • Create an initial roadmap with clear, actionable steps, guided by the final report and strategic recommendations.

Why this offer matters for you

Gain Market Insights

Understand CX trends and challenges to stay ahead in a competitive landscape

Align your CX Strategy

Align your strategy with business goals to create a clear and actionable roadmap

Implement CX Recommendations

Transform insights into practical next steps.

Bridge Business and Technology

Leverage cutting-edge tools and expertise to enhance customer experiences effectively.
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CX of the Future Firestarter

Kickstarting your journey towards seamless and unified customer experiences

  • Consolidate your view of CX maturity with industry-specific trends and competitive insights.
  • Develop a strategic perspective to set and achieve your CX goals.
  • Leverage concrete use cases and actionable steps to deploy state-of-the-art solutions.
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