Cognitive omnichannel customer experience

Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.

Omnichannel customer experience relies on automation to manage interactions across all channels in real time. Thanks to advanced systems, instant, personalized responses are ensured, and every touchpoint is orchestrated consistently.

A satisfied employee is a satisfied customer

Provide your customer service staff with solutions that enable them to simplify their day-to-day activities and focus on customer service.

Anticipate customer needs and eliminate repeat contacts

Give your employees the ability to analyze data, so they can anticipate and identify customers' needs and reduce call backs.

Transition to greater flexibility

Incorporate a software-as-a-service (SaaS) model to accelerate innovation and meet the challenges of hybrid working.

Respond faster and more efficiently to customer demand

Use automation to increase response rates, extend 24/7 time slots, set up continuous improvement for users and reduce the solicitation rate.

Customizable offers

Digitalization

CX of the Future Firestarter

Kickstarting your journey towards seamless and unified customer experiences

Consolidate your view of CX maturity with industry-specific trends and competitive insights.
Develop a strategic perspective to set and achieve your CX goals.
Leverage concrete use cases and actionable steps to deploy state-of-the-art solutions.

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Digitalization

Customer Data Platform

Transform customer experiences with data-driven decisions via a unified customer data platform.

Seamlessly integrate customer data across all sources for a 360-degree view.
Drive tailored customer interactions with actionable insights.
Leverage data-driven strategies to optimize campaigns and increase returns.

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Some of our most trusted partners for cognitive customer experience

Dive into the world of omnichannel and cognitive customer experience with Orange and our renowned partners. Your challenges are unique to your business and your strategy, and we’ll help you choose the partners best suited to your needs.