Cognitive omnichannel customer experience

Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.

Omnichannel customer experience relies on automation to manage interactions across all channels in real time. Thanks to advanced systems, instant, personalized responses are ensured, and every touchpoint is orchestrated consistently.

A satisfied employee is a satisfied customer

Provide your customer service staff with solutions that enable them to simplify their day-to-day activities and focus on customer service.

Anticipate customer needs and eliminate repeat contacts

Give your employees the ability to analyze data, so they can anticipate and identify customers' needs and reduce call backs.

Transition to greater flexibility

Incorporate a software-as-a-service (SaaS) model to accelerate innovation and meet the challenges of hybrid working.

Respond faster and more efficiently to customer demand

Use automation to increase response rates, extend 24/7 time slots, set up continuous improvement for users and reduce the solicitation rate.

Customizable offers

Contact Center

Unified Engagement Suite - Genesys

Augment your customer experience by orchestrating the entire customer journey.

Orchestrate the entire customer journey as one conversation
Easily scale and evolve with our future-proof solution
Enjoy market-leading CRM technology from Genesys

See offer

Contact Center

Contact Center Access

Receive calls from anywhere in the world and manage them in real time

Provide local and toll-free numbers in over 160 countries to ensure seamless customer engagement and international accessibility
Manage call routing, assign new numbers and monitor performance with real-time tools via an online portal or API
Optimize costs with a unified solution that scales with your business needs, backed by the robust Orange global infrastructure

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Some of our most trusted partners for cognitive customer experience

Dive into the world of omnichannel and cognitive customer experience with Orange and our renowned partners. Your challenges are unique to your business and your strategy, and we’ll help you choose the partners best suited to your needs.