Digital omnipresence and data value creation

Transform your business with digital omnipresence and the power of data for an exceptional, personalized customer experience.

The digitalization of your organization and processes is already well underway. However, in our post-COVID-19 world, you need to strengthen your digital presence. One of the keys to doing that is the ability to identify, aggregate and leverage customer data quickly and easily.
Improve service quality by simplifying customer engagement

Rapidly deploy a CRM solution that provides a seamless view of your customers' interactions and their file status.

Make mass hyper-personalization operational

Deliver the most personalized customer service possible on an industrial scale with our powerful, partner-enabled solutions, which facilitate the creation of easily-activated customer repositories.

Refine and secure your technology choices

Make the best technological choices with our expert guidance, and be confident that you’re building the solution that best meets your individual needs.

Raise brand awareness and capitalize on market growth

Create an ergonomic website to attract prospects and quickly take full advantage of the market's dynamism.

Customizable offers

Contact Center

CX of the Future Firestarter

Kickstarting your journey towards seamless and unified customer experiences

  • Consolidate your view of CX maturity with industry-specific trends and competitive insights.
  • Develop a strategic perspective to set and achieve your CX goals.
  • Leverage concrete use cases and actionable steps to deploy state-of-the-art solutions.
Contact Center

Unified Engagement Suite - Genesys

Augment your customer experience by orchestrating the entire customer journey

  • Orchestrate the entire customer journey as one conversation
  • Easily scale and evolve with our future-proof solution
  • Enjoy market-leading CRM technology from Genesys

Some of our outstanding partners

Explore how our partners contribute to digital omnipresence and data-driven value creation.

salesforce logo
[Logo][SVG] Microsoft
[Logo][SVG] NICE
[Logo][SVG] Imagino
[Logo][SVG] Adobe Campaign

Our extensive expertise

30%

decrease in contact handle time thanks to our Speech Analytics module

80%

of calls outsourced while retaining control of software and data

11,000

technology providers in the customer experience field

3,900

data, customer relations, digital and AI experts within Orange Business