27 march

Crowne Plaza Hotel - Brussels Airport

Event

What if every Customer Experience was perfectly orchestrated

Smarter Insights, Greater Impact: Elevating CX with Data and AI

Join us to explore how data and AI enhance CX orchestration for smarter, more impactful customer journeys.

Is this event for you?

Whether you're a business leader, technology strategist, or CX professional, this event is designed to provide actionable insights, innovative approaches, and practical tools to transform your CX strategy and drive meaningful results.
 

Connect with experts from Orange Business, Microsoft, and Adobe, and explore the future of customer experience orchestration together. 

 *Submitting the registration form does not guarantee your attendance. Due to limited seating, all registrants will receive an email in the coming days confirming whether or not they have secured a seat. Keep an eye on your inbox!

What's on the agenda

27 Mar
09:30 - 09:45
Welcome keynote from Christophe Bonnart, Managing Director at Orange Business
09:45 - 10:15
Orchestrated Experiences in an AI World presented by Yves Van den Brande, Director CX Solutions at Orange Business
10:15 - 10:45
Achieving better experiences with customer insights, data & AI presented by Marion Boberg, Lead CX Consulting at Orange Business
10:45 - 11:00
"Deliver consistent, personalized experiences by aligning human and digital touchpoint" presented by Léo Lejeune & Jens Peeters
11:00 - 11:30
Panel Discussion with Adobe, Microsoft, SD Worx & Carrefour testimonials
11:30 - 12:00
Bringing strategy to life, presented by Marion Boberg, Lead CX Consulting at Orange Business
12:15 - 13:00
Networking & roundtable

Meet the experts

Anthony Iglesias Carrefour

Anthony Iglesias

Director of Personalized Customer Marketing at Carrefour Belgium

Anthony oversees the loyalty program, direct customer communication (CRM), and targeted campaigns. His expertise in the retail sector allows him to craft customer-centric strategies aimed at strengthening emotional connections with the brand and maximizing CE.

Yves Van Den Brande

Yves Van den Brande

Director CX Solutions at Orange Business

With over 20 years of experience, Yves is a seasoned professional in the fields of Customer Experience (CX), Customer Relationship Management (CRM), analytics, data & AI technologies. As an award-winning director, Yves has a proven track record of leading transformative initiatives that drive value for both external and internal stakeholders across Europe.

Marion Boberg

Marion Boberg

Lead CX Consulting at Orange Business

Marion Boberg, is a seasoned CX Leader, with over 15 years of experience in human-centered design. As an Offer Strategy Lead, she specializes in crafting strategic offers that empower clients to achieve their CX ambitions. With a passion for CX management, customer journey operations, and governance, Marion drives impactful transformations in customer experience strategies. At this event, she will delve into the power of customer intelligence, including data and AI, and explore CX governance, providing insights on how to structure around customer journeys for optimal orchestration.

Jens Peeters

Jens Peeters

MarTech Enthusiast at Orange Business

Jens is a CX technology enthusiast and strategist with a strong foundation in combining technology with marketing and relationship management. With experience across industries like FMCG, Retail, Banking, Insurance, and Travel, Jens brings practical insights and a reliable track record to advisory roles, helping clients achieve their goals.

Leo Lejeune

Léo Lejeune

Tribe Lead Data Solutions at Orange Business

Léo Lejeune is an experienced Data Solutions Architect, with over a decade of experience in Modern Data Platforms and Business Intelligence. Léo specializes in defining and executing data solutions strategies, advising customers on their data challenges, and crafting technical solutions that meet diverse data needs. His expertise spans across Azure data services, Power BI, and various modern data technologies. Léo will explain how the transformative power of data and AI in customer experience, exploring how advanced analytics and data governance can drive impactful customer journey operations. He will also provide insights on setting up cloud data platform for optimal orchestration and governance.

Christelle Souaileh

Christelle Souaileh

Partner Technology Strategy - AI & Copilot at Microsoft BeLux

Christelle Souaileh is a Partner Tech Strategist at Microsoft. With over 10 years of experience in the Microsoft ecosystem, she collaborates closely with partners to drive technological innovation and strategic initiatives. Christelle has a background in cloud solutions and business applications. She is focusing her expertise in AI and Copilot.

Patrick Burggraaf

Patrick Burggraaf

Go To Market Manager Adobe Digital Experience

Patrick is leading and unifying Go To Market strategies for Adobe Digital Experience Business. With a passion of driving cross-functional growth, he operates at the crossroads of business strategy, digital innovation, leadership, and execution.
As an author of several articles and publications, he continuously explores the intersection of Customer Experience and business economics and does not shy away from disruptive thinking on this relationship.