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    Customer experience

    Cognitive omnichannel customer experience
    Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.
    Digital omnipresence and data value creation
    Transform your business with digital omnipresence and the power of data for an exceptional, personalized customer experience.
    Human interaction at the right time
    Put people at the heart of your CX strategy. Gauging emotions and responses help you deliver the right balance of technology and human contact.
    All customer experience

    Employee experience

    Provide an outstanding employee experience
    Boost your performance and your appeal by ensuring a high-performance, agile and innovative work environment.
    Implement a collaboration solution designed for your employees
    Unleash potential with a secure, collaborative work environment tailored to each individual employee.
    Enable efficient hybrid working
    Establish and secure hybrid working for the long term.
    Manage growing complexity
    Successfully transform the management of your digital work environment.
    Contribute positively to your social and environmental objectives
    Build a sustainable, inclusive and sovereign digital work environment.
    All employee experience

    Operational experience

    Connected smart products
    Enhance efficiency, deliver real-time insights and enable seamless customization with connected smart products.
    Secure and flexible infrastructure
    Build digital infrastructure for operational excellence and sustainable business outcomes.
    Assisted workers
    Empower employee efficiency and increase workplace safety with IT solutions.
    ESG performance
    Harness the power of IT to enhance environmental performance, from strategic insights to pragmatic, sustainable solutions.
    Operational efficiency
    Improve quality and productivity through automation, supervision, digitization and optimization technologies.
    All operational experience

    Data & AI

    Strengthen Data Governance
    Develop a comprehensive framework to manage data as a valuable asset. Align people, processes, and tools with the data strategy to ensure responsible, strategic data usage across the organization.
    Centralize data for easier access, better integration, and faster insights
    Construct a cohesive, reliable data platform that translates real-world interactions into actionable insights. Ensure seamless access to high-quality data to fuel innovation and informed decision-making.
    Define a winning Data Strategy
    Establish a clear and actionable data strategy that guides how data is utilized. Optimize the value of AI models, transforming your organization into a data-centric powerhouse.
    Cultivate a Data-Driven Culture
    Create an environment where data is recognized as a strategic asset. Foster understanding and valuation of data at every level, turning it into a powerful driver for innovation and efficiency.
    Activate Insights with GenAI and AI
    Move beyond the AI hype with a pragmatic approach. Scale AI deployment to achieve measurable impact, ensuring AI technology delivers real value and positive outcomes.
    All data & AI

    Digital infrastructure

    Digital consulting
    Take advantage of our expertise, strategy and innovation with digital consulting for seamless transitions, optimized operations and competitive edge.
    SASE (Secure Access Service Edge)
    Empower your teams to work together from anywhere with a secure, distributed network that’s designed to fit your needs.
    Cloud networking
    We design, build and manage secure, scalable, automated cloud infrastructure for your global cloud estate with reliable services and guaranteed SLAs.
    Multi-cloud optimization
    Multi-cloud optimization lets you tailor your cloud strategy to your unique needs, while optimizing performance, cost efficiency and resilience.
    All digital infrastructure

    Cybersecurity

    Secure the enterprise
  • Solutions
    • AI & Data Intelligence
    • Customer experience
    • Consulting and digital transformation
    • Internet and networks
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    AI & Data Intelligence

    Data & AI Architecture Assessment
    Optimizing value creation through a modern and efficient data platform
    AI Center of Excellence (CoE)
    Empowering your team with expert guidance to accelerate AI transformation
    Cloud MVP
    Future-Proof your Business with a cost-effective Cloud Data Platform
    AI Strategy & Use Case Prioritization
    Unlock the transformative power of AI through strategic prioritization and actionable insights
    See all

    Customer experience

    CX of the Future Firestarter
    Kickstarting your journey towards seamless and unified customer experiences
    Customer Data Platform
    Transform customer experiences with data-driven decisions via a unified customer data platform.
    Contact Center Access
    Receive calls from anywhere in the world and manage them in real time
    Unified Engagement Suite - Genesys
    Augment your customer experience by orchestrating the entire customer journey
    Unified Engagement Suite - NICE
    A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and automation
    See all

    Consulting and digital transformation

    Asset and Data Management
    Manage the lifecycle of your assets, support contracts, software and services with complete visibility of your entire IT environment, while maintaining the integrity of your data
    Deployment Services
    Purchase, delivery and installation of your IT infrastructure components at all your international locations
    Digital System Integration
    Integrate your multiple sources of data in an end-to-end service management ecosystem for autonomy and visibility
    Operational Support Services
    Optimize costs and maximize the availability of your IT infrastructure with consistent support services worldwide
    Project Management
    Delegate your IT solution's deployment to a Project Manager for better peace of mind
    See all

    Internet and networks

    Evolution Platform Catalog
    Design, deploy and easily manage a platform of connectivity, cybersecurity and cloud services that keeps pace with the changing needs of your business
    Flexible SD-Branch
    Manage your corporate network in the cloud with lower costs and seamless security, while delivering an optimal user experience
    Internet Platinum
    Internet Platinum offers dedicated Internet access with 100% guaranteed bandwidth on the Orange network
    See all

    Collaboration and remote working

    Workplace Together [Webex]
    Cisco telephony and collaboration tools managed by Orange
    Multisourcing Service Integration
    Centrally manage all of your IT services expenses and performance
    See all

    Cloud

    Cloud Infrastructures
    Gain agility, resilience and performance with the cloud
    On demand Cloud Connect
    Create and manage your connections to the cloud with complete autonomy
    See all

    Security

    Anticipate
    Proactive cybersecurity: anticipate and prevent digital threats
    Detect and Respond
    A comprehensive cybersecurity by detecting real-time threats and responding swiftly to minimize damage
    Protect
    A comprehensive set of protection solutions to secure endpoints, networks and data, ensuring continuous operations and mitigating cybersecurity risks
    See all
  • Customer stories
    • Customer stories

    Customer stories

    Port of Antwerp
    Data Analysis contributes to safe & efficient Shipping in the Port of Antwerp-Bruges
    De Lijn
    De Lijn Data Visualization enhances public transport service
    Belfius
    How an AI-driven bot delivers cutting-edge customer service at Belfius Insurance
    Zaptec
    Smart charging services: enabling fast growth for green mobility with Zaptec
    SD Worx
    Tailor-made insights for the right customer at SD Worx
    All our customer stories
  • News and events
    • News
    • Events
    • White papers

    News

    Tēnaka partners with Orange Business to scale its coral reef restorati
    Technology solution to automate and scale coral reef and marine biodiversity monitoring Tēnaka to benefit remotely from near real-time data from the coral reef, allowing scientists to spend more time regenerating reefs
    Orange Business is awarded Adobe Digital Experience - Emerging Partner
    We are thrilled to announce that our partner, Adobe, has honored Orange Business with the "Digital Experience - Emerging Partner of the Year" award for Western Europe.
    All our news

    Events

    CX Event
    Do not miss our next events, and subscribe to our newsletter.

    White papers

    Artificial Intelligence Whitepaper: Stay in the control of your future
    Data Ethics/AI Ethics: the 2 faces of a responsible future
    Generative AI: Visa for a more interactive digital future
    Customer Data Platform - Download the whitepaper
    CX in Retail Banking:Digital transformation boosts Customer Experience
    All our white papers
  • About us
    • About us

    About us

    Join us
    Together, let’s imagine and build a more harmonious future for generations to come. Embark on a journey to gain valuable experience and explore unprecedented possibilities. At Orange, we are committed to unlocking the unique potential within each individual.
    Our story
    Orange Business is the Orange Group entity dedicated to businesses and organizations.
    Corporate social responsibility
    We firmly believe that every technological advancement should benefit humanity, society and the planet. We advocate for an ethical, responsible and inclusive visualization of digital technologies.
  1. Home
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Per content type
Per topic
What if every Customer Experience was perfectly orchestrated

Customer experience

CX Event- What if every Customer Experience was perfectly orchestrated

January 30, 2025
CX in retail banking: digital transformation as a continuous driver of customer experience practices in retail banking

Customer experience

CX in Retail Banking:Digital transformation boosts Customer Experience

January 15, 2025
Orange Business is recognized as "Best in Class" for Gen AI & AI in Europe

Artificial Intelligence

Orange Business named "Best in Class" for Gen AI & AI in Europe

December 04, 2024
Tenaka

News

Tēnaka partners with Orange Business to scale its coral reef restorati

November 28, 2024
Orange Business is awarded Adobe Digital Experience - Emerging Partner of the Year

News

Orange Business is awarded Adobe Digital Experience - Emerging Partner

November 28, 2024

Big data

+ 1 other

Transforming Customer Journey Management - Ebook

November 28, 2024
Business & Decision becomes Orange Business

News

Business & Decision becomes Orange Business

November 28, 2024
Customer Data Platform Download our white paper

Customer experience

Customer Data Platform - Download the whitepaper

November 27, 2024
Data Mesh Whitepaper

Big data

Data Mesh: A Guide for Companies - Whitepaper

November 27, 2024
Generative AI Whitepaper

Big data

Generative AI: Visa for a more interactive digital future

November 27, 2024
Stay in control of your future Whitepaper Artificial Intelligence

Big data

Artificial Intelligence Whitepaper: Stay in the control of your future

November 25, 2024
AI two faces of responsible future

Digital transformation

Data Ethics/AI Ethics: the 2 faces of a responsible future

November 22, 2024
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