Japan Tobacco International (JTI)

Japan Tobacco International (JTI)

JTI adopts visibility as a service to get a 360° view of application behavior on its infrastructure

  • Optimize network performance everywhere
  • Gain full visibility across networks
  • Reduce mean time to respond for troubleshooting
JTI adopts visibility-as-a-service to get a 360° view of application behavior on its infrastructure
 

JTI was seeking an advanced end-to-end network-visibility solution

JTI, an international tobacco company, was looking for a way to intuitively manage its diverse networks, which are becoming increasingly complex and distributed. The multinational runs a hybrid MPLS and Internet infrastructure, utilizing MPLS for its critical sites. The solution should also be ready for the future evolution of the existing networks.

At the same time, it wanted one centralized platform to get complete network and application performance, replacing legacy monitoring tools to improve efficiencies.

JTI manufactures tobacco and reduced-risk products. It sells its products in 130 markets and has more than 46,000 employees globally. It aims to nurture its internationally recognized brand roster, while leading the way in reduced-risk products and provide innovative ways of doing business.

Optimizing network performance everywhere

Optimize performance
Achieve end-to-end visibility
Maintain agility and productivity

Powerful visibility and troubleshooting tools

JTI needed better visibility into its network and applications to support business productivity and ensure agile operations. Network stability is vital for JTI to maintain business stability around the globe and ensure its employees and customers can effectively communicate and collaborate.

JTI, a long-term partner of Orange Business, is a large, highly distributed organization, including more than 600 sites worldwide and four main data centers. The requirement from JTI was to deploy a modern solution to monitor and analyze data flow efficiently for optimum performance and productivity. The solution needed to be able to provide best-in-class delivery and assurance with full visibility, monitoring and reporting across multi-tenant networks. 

End-to-end visibility to optimize network performance

JTI’s goal is to continue to provide adult consumers with a wide range of quality products, including reduced-risk products, which have the potential to reduce the risks associated with smoking. It will do this partly by increasing investments in RRP, notably in heated tobacco sticks.

Having looked at JTI’s challenge, Orange Business recommended visibility as a service (VaaS) to provide managed end-to-end visibility and optimize network management and troubleshooting in a flexible solution. 

VaaS may be offered as a cloud-based or on-premise service, providing continuous visibility 24/7 across an enterprise’s applications and networks. VaaS on-prem fitted JTI’s demands for a solution that could improve productivity, decrease business risk and reduce costs by providing visibility service for application performance and IT infrastructure. VaaS monitors, analyzes and manages network traffic, user activities, application performance and other key metrics to maintain optimal performance and security.

JTI is using LiveWire to monitor data centers in Japan and Switzerland. The solution collects and processes data that network engineers need to fix issues quickly – including network telemetry and network packets. 

Comprehensive network visibility and troubleshooting services

Following an in-depth assessment, Orange Business proposed integrating a managed visibility-as-a-service suite from partner LiveAction.

LiveAction’s VaaS offers advanced network performance monitoring, troubleshooting and security solutions, including LiveNX and LiveWire. It enables JTI to get advanced end-to-end visibility into networks and applications, optimizing network operations and reducing mean time to resolution. 

LiveNX covers network-wide observability and advanced analytics. LiveWire captures network packet data at scale for traffic virtualization and anomalous behavior alerting. LiveNX and LiveWire help JTI maintain a high level of service quality and security.

 

VaaS solution offers unlimited control and complete visibility

LiveAction VaaS highlights performance issues and remediates them quickly.

A way of simplifying complexity

Oleg Polegenko, Global Network Solutions Architect, JTI

With an increasingly complex and distributed infrastructure, visibility was an issue. Orange Business has provided us with the right visibility tools via LiveAction to maintain comprehensive oversight of our network and applications. This is helping us to improve productivity, decrease business risk and reduce our IT costs.
testimonial

Japan Tobacco International (JTI)

JTI is a global tobacco and reduced-risk products company focused on innovation and sustainability.