October 05, 2011 Cloud
This paper examines the need for end-to-end transparency within the application delivery chain for the service provider to earn trust and effectively share the responsibility of managing the performance of a cloud computing-based enterprise architecture. Further elaboration will consider the need for business-critical cloud computing services to be viewed as strategic partnerships and how this trust paradigm is vitally underpinned by managing the end users' experience.
Document ref: 0215/WPR-CLD-004(2)