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Unified Engagement Suite - Genesys
Augment your customer experience by orchestrating the entire customer journey
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Unified Engagement Suite - NICE
A cloud-based customer-experience platform with seamless omnichannel capabilities, analytics and automation
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Contact Center Access
Receive calls from anywhere in the world and manage them in real time
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Cognitive omnichannel customer experience
Focus on omni-channel marketing to improve customer satisfaction and cognitive experience to increase responsiveness.
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Effectively orchestrate your customer experience
At Orange Business, we embrace a global and harmonious approach to customer experience. By synchronizing all human and digital touchpoints, you can…
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Digital omnipresence and data value creation
Transform your business with digital omnipresence and the power of data for an exceptional, personalized customer experience.
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CX in Retail Banking White paper
Retail banking is at a turning point. Customers demand seamless, personalized experiences across channels. Banks must adapt to rapid tech changes,…
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Transforming Customer Journey Management - Ebook
The cost to businesses due to disrupted contact centre experiences has reached an unprecedented level. Customers encounter inconsistent interactions,…
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Customer Data Platform - Download our whitepaper
Setting the strategic foundations for Customer 360° and personalization at scale.
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Reveal your potential
Together, let’s imagine and build a more harmonious future for generations to come. Embark on a journey to gain valuable experience and explore…
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Orange Business: A leading network and digital integrator
Orange Business is the Orange Group entity dedicated to businesses and organizations.
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Business & Decision becomes Orange Business
We are delighted to announce that starting from November 16th, Business & Decision in the listed countries (Belgium, The Netherlands, Luxembourg,…
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Orange Business is awarded Adobe Digital Experience - Emerging Partner of the Year
We are thrilled to announce that our partner, Adobe, has honored Orange Business with the "Digital Experience - Emerging Partner of the Year" award…