electronic Customer Service Center

Key elements

• Available throughout your entire organization
• Unlimited number of logins supplied at no cost
• User-friendly and intuitive allowing a quick start
• Fault tickets immediately actioned by a dedicated Case Management Team owning the problem to resolution
• Interaction available with a live operator on a 7x24 basis via WebChat
• Knowledge Base and self-service features providing service information, self-help and helpful hints allowing resolution of a good number of faults by yourself

Competitive features 

• Easy access
  Access to the Internet, with a modest bandwidth is all that is needed to connect to the eCSC
  
• Error prevention
  Present only valid sites and services, making your selection easier and quicker thus avoiding unnecessary mistakes
  
• Fault management flexibility
  A fault can be reported by Site or Service, quickly and efficiently
  
• Notification customization
  email notification settings can be customized for each fault
  
  

How your business benefits

• Improved visibility
  All users with a login can view and follow the ticket progression.
  
• Easy tracking of ticket progress
  Fast and efficient communication on faults status via email notification
  
• Time saving
  Reduces handling time by eliminating telephone calls. Avoids misunderstandings and leads to quicker resolution