customer satisfaction
your satisfaction is at the heart
To make sure we're continually improving, we use a variety of surveys to monitor customer satisfaction with all or part of the aspects of the relation between Orange Business Services and our customers.
Here are some of them:
Quality Connect
Our main survey, Quality Connect is web-based and takes opinions from about 300
randomly polled Orange Business Services customers every quarter. From pricing,
service delivery, field services, global customer support, customer service management,
project management, consulting and billing and so on, we closely measure and follow-up
customer satisfaction.
transactional surveys: INP and EOS
Every month we report the scores of 2 transactional web-based surveys. Interval
Plus (INP) measures your satisfaction with installations while Eyes on Support
(EOS) reports how well we handle faults.
benchmarking: Telemark Benchmark
We're continually comparing ourselves to competitors - to make sure we're always
one step ahead, by paying close attention to reports from industry analysts. Every
6 months we compile an Executive Summary of the Telemark report dealing with all
aspects of the relation between global operators of data VPN and their customers.
ecoute clients
This quarterly phone-based survey measures all aspects of customers satisfaction
on French large national accounts only.
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