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customer care

customer experience
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customer care
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The Orange Experience - customer quotes

a select set of support services for your global business

When your business spans the world, you need a communications company that's right there with you. You have our pledge to provide high-quality support for all the services we offer.

customer care offers a select portfolio of global and value-added services :
 
  • Three Major Services Center with key operational management and customer support resources
  • 24X7 Global Customer Service Centers on five continents, in more than 30 languages
  • Nearly 500 Customer Service Managers and IP Specialists in 44 countries and 1500 Field Engineers in 115 countries
  • Highly trained and skilled engineers and technicians with certifications in Cisco, Microsoft, Avaya and Nortel Products
  • Operating with global processes ensuring consistency and efficiency
  • Local presence in 166 countries with an understanding of cultures and the flexibility to provide customers with support where and when they need it
  • Industry-leading SLAs that offer end-to-end commitments on performance
  • 50 years of experience supporting international communications services for major businesses worldwide webvision: our premier online global service management tool that gives you access to a variety of inventory, monitoring and reporting tools
  • electronic Customer Service Center (eCSC) : asecure Web-based application for managing faults, across all our service lines.
Take advantage of these features through our Customer Select Program. Our program's modular approach lets you choose a value-added support solution to suit your business priorities and evolving IT needs.
 
Choose from:
Project Management to roll out new projects successfully, globally.
Service Management to enhance the operational efficiency of your network.
 
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