customer care
a select set of support services for your global business
When your business spans the world, you need a communications company that's right there with you. You have our pledge to provide high-quality support for all the services we offer.
we offer a select portfolio of global and value-added customer care services:
- Four Major Service Centers with key operational management and customer support
resources
- 24X7 Global Customer Service Centers, providing support in more than 30 languages
- Nearly 500 Customer Service Managers and IP Specialists in 44 countries and 1500
Field Engineers in 115 countries
- Highly trained and skilled engineers and technicians with certifications in Cisco,
Microsoft, Avaya and Nortel products
- Operating with global processes ensuring consistency and efficiency
- Local presence in 166 countries with an understanding of cultures and the flexibility
to provide customers with support where and when they need it
- Industry-leading SLAs that offer end-to-end commitments on performance
- More than 50 years of experience supporting international communications services for major businesses worldwide
- My Service Space is a secure Web-based application for managing faults across all our service lines
For other value-added customer care services, choose from:
Project Management: to roll out new projects successfully, globally
Service Select: a modular, ITIL-aligned service management approach that lets you choose a value-added support suited to your business priorities and evolving IT needsto enhance the operational efficiency of your network
Project Management: to roll out new projects successfully, globally
Service Select: a modular, ITIL-aligned service management approach that lets you choose a value-added support suited to your business priorities and evolving IT needsto enhance the operational efficiency of your network
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