customer benefits
what are the benefits for you?
Examples speak for themselves. Here are a just a few to illustrate how we have helped some of our customers to successfully address their critical business needs through our large projects engagement model:
get visibility on costs, control and save
An international insurance company used to procure telecoms services at a local level and, consequently, the company was engaged in hundreds of contracts with numerous service providers, with limited or incomplete visibility on overall costs. To control and optimize costs, they decided to centralize procurement of their ICT services with Orange Business Services. This approach also helped them reduce risks and bring new products to market quickly.
Another leading insurance company recognized years ago the urgent need for change within its organization to enable future growth. It therefore decided to move from local IT to a global IT strategy creating synergies, replacing outdated infrastructure and reducing fixed costs. As a result of its large projects engagement with Orange Business Services, it managed to put IT and telecom costs under control, with important savings realized through the convergence of voice and data communications.
consolidate the IT infrastructure
A fast-moving and leading supplier of high-end equipment needed improved performance and quality of service through an integrated telecoms & IT services approach. Orange provided the integrated design for WAN, LAN and desktop, migrated the email systems to a single one, improved server consolidation by almost 50% and moved to a couple of data centers, from almost 100 sites initially.
stay agile and flexible
This company, a leader in the semiconductor industry, had a critical need for a flexible IT & communications infrastructure, to support its rapidly changing business models required by the cyclical demand changes in this highly competitive sector. Orange consolidated all voice services on a converged infrastructure at 135 sites in 35 countries, under central IT control. As a consequence, economies of scale were realized and complexity of the telecoms environment was highly reduced, allowing the customer to strengthen its focus on its core business.
implement convergence and IPT
A leading tobacco manufacturer looked for a service provider to manage its communications infrastructure, able to support its business objectives and implement industry-best practices. Orange took over operations for the Wide Area Network globally and designed global & standardized service levels for IP Telephony, including WAN, LAN & Voice. Voice services will be migrated to IP Telephony in 40 initial markets, meaning 20 000 IP phones to be rolled out.
CxO survey 2007
a first-hand knowledge concerning the state-of-the-art, future outsourcing plans and driving forces behind outsourcing for multinationals.
10 reasons why a large project management or an outsourcing project could benefit your organisation
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reason number one:
overall costs benefit cost management is the essence of a large project. It is commonly agreed that
telecom investments in large enterprises are sometimes getting out of control,
being the result of successive mergers and acquisitions, reorganizations, decentralized
IT policies, etc. Better management of your telecom expenses means improved control
and may actually lead to significant savings on the overall bill. As a matter
of fact a lot if not all our large project/outsourcing clients seize this opportunity
to rationalize their sourcing strategy. Actually, setting objectives for lowering
the overall telecom spend doesn't mean just the lowering of individual prices.
Far more significant gains can be reached through the change of scope (redefining
the requirements), redefining quality levels, cost re-structuring, or the implementation
of global policies at corporate level.
reason number two:
reengineering your cost and risk structure launching a large project is not just an opportunity to reduce costs. It is also
an opportunity for corporations to translate their fixed costs into variable ones.
In doing so, the potential candidates for a large project/outsourcing project
will be able to reduce risk and improve the predictability of their costs and
operations. |
reason number three:
focusing on your business and benefit from expert know-how nother reason for wanting to launch a large project or an outsourcing project
would be the desire to focus on one's core business and leave specific areas like
telecoms, networks, applications, desktop management to specialist service providers.
Choosing the large project route, a client is ensured that the service provider
will keep his teams up-to-date in terms of technology usage, architecture and
argumentation because this is precisely the service provider’s core business.
To a large extent, opting for the outsourcing of one’s telecom services and communication
application services to a service provider is a choice very similar to the one
which was carried out by most corporations at the end of the 1990s when it was
commonly agreed that preparing meals for employees was a job for a specialist
and that they had to outsource it to a catering company. A large project or outsourcing
project is also the guarantee that the client will not have to develop such competencies
in-house. Doing so usually proves costly and not always very efficient in the
long run, due to the fact that information and communications technologies evolve
at such a rapid pace that specialized service providers like Orange Business Services
are ideally suited to keep track of them. |
reason number four:
committing commitments to paper large projects and outsourcing projects also give clients the ability to encapsulate
the commitment of the service provider into a long-term contract (typically five
to seven years). This commitment – in essence a legally binding contract – signed
with the service provider is also the guarantee that the client will get the required
service with specified, detailed service level agreements (SLAs).
reason number five:
having a single point of contact one of the greatest benefits which comes with the launch of a large or outsourcing
project, is the ability for a client to reduce the number of counterparts that
it has to deal with in order to provide the service. Within a large project, the
service provider acts as a single point of contact on behalf of the client and
will interface with all other third parties whose products and services are necessary,
at least during the transition or migration phases. Once transition and migration
have been achieved, the onus is on the service provider to reduce the complexity
in order to encapsulate all existing contracts under new ones, which it will execute
directly. |
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