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Triple ISO certification for Orange Business Services
ISO (International Organization for Standardization) recently awarded us three certificates in recognition of the quality of our management system and the efficiency of our processes. The new ISO 20000 is the benchmark standard in service management systems. This certification is the result of 18 months of work on our international processes and main operational sites, as well as more than three years of ITIL (Information Technology Infrastructure Library) operational process alignment.
Crisis, what crisis? Oh that crisis…
While most analysts have been bullish in predicting healthy growth of the IT market next year, albeit slightly tempered by the recent financial tsunami, IDC is less optimistic.
It believes that …
Is the credit crunch a threat or opportunity for sustainable development?
The first part of 2008 underlined the importance of sustainable development. The price of oil sky-rocketed to $140 per barrel and the cost of materials such as steel, aluminum, copper, silver and gold rose, …
Are you looking for ways to trim costs and improve productivity?
Well, yes...my title is a baited question. Of course you are. Who isn't? But it is especially true in today's economic environment. As we wind down 2008 and gear up for 2009, …
Fixed-mobile substitution to continue apace through economic downturn
UK-based market watcher Analysys Mason says that fixed mobile substitution will continue to grow throughout the economic downturn, and predicts that enterprise spending on …
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