Service Select: enhancements
business challenge
The cost of service management could represent more than half of your total information
communications technology (ICT) budget, so any efficiency gained in this area
can yield considerable savings. To be successful, you need the right people, processes
and tools in place so that the entire infrastructure runs reliably and efficiently
without disruption.
our solution
Service Select is our ITIL®-based service management solution, which delivers
operational support for your infrastructure. We have recently enhanced it with:
greater product coverage, such as Business Everywhere, Maintenance and Satellite
services; more features, such as bandwidth optimization; a new VPN Owner option;
and better reporting. It includes:
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Customized Infrastructure Care to successfully manage multiple services across our portfolio, your infrastructure and other service providers
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Service Vision to help you manage service level agreements (SLAs). This provides metrics that show contractual obligations as well as operational trends to quickly identify SLA compliance.
our approach
Orange achieved ISO 20000 certification in service management. Few international
businesses are able to claim certifications on such a broad scope. Service Select
aligns with the ITIL® service management categories of service delivery and service
support. It provides greater flexibility and enhances our proven customer care
tools and processes with new support options.
You can choose from three levels of service to best meet your business requirements:
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standard: reactive support designed to work alongside your own qualified internal resources
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extended: ideal for businesses working in dynamic environments that need day-to-day, proactive support from our expert teams
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customized: tailored services for complex projects or environments that require constant, expert management and cover Orange services, customer infrastructure, third-party devices and other service providers.
the result
Our service management solution allows you to manage Orange and third-party services
resulting in:
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faster incident resolution
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proactive monitoring
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strong SLAs and ability to measure them
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improved change control
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comprehensive reporting.
business benefits
With Service Select you can realize up to 20% savings on your service management
costs, gain 100% visibility and control over your entire infrastructure (even
third parties) and experience 30% less business disruption. Simplify life by having
one partner to manage multiple services across our portfolio, your infrastructure
and even other service providers.
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send to a colleaguehighlights
To help you save up to 20% on your service management costs, we have enhanced Service Select with greater product coverage, more features, better reporting and new services.
