The proliferation of multiple communications channels and increased business travel is conspiring to make people harder to reach. When this happens to key personnel, it can dramatically affect business processes, even grinding them to a halt. The result: delays, inefficiency and lost productivity, which translates into lost revenue and customer dissatisfaction.

 

To help you collaborate more effectively, we have integrated our Managed Microsoft Office Communications Server (OCS) solution with Cisco Enterprise Telephony. Our unified communications solution is underpinned by presence to allow employees to see another user’s communications capabilities and availability before calling or messaging. 

 

Users are provided with a single end-user client – Microsoft Office Communicator® which unifies real-time and non-real-time communications across multipledevices and media types, including instant messaging, email, telephony and mobile telephony. With integrated Cisco IP phones, employees can access advanced telephony features, such as presence and click-to-call, directly within Microsoft Office Communicator®, Outlook®, the Office suite or SharePoint®.

 

Our solution speeds up business processes by unifying and integrating communications. This enables employees to rapidly resolve issues, make decisions faster and work better with dispersed colleagues.

 

The business benefits of Managed Microsoft OCS with Enterprise Telephony include: